ADDACS Reports

ADDACS is an acronym made up from the Automated Direct Debit Amendments and Cancellations Service.

The ADDACS report is produced whenever a change is made to the details of an existing Direct Debit Instruction. The report will provide information regarding the instruction and is made available to Service Users (Organisations that collect Direct Debits) as soon as the Paying Bank have updated Bacs.

the Service User then needs to act on these changes within 3 working days.

It is critically important that the correct action is taken in order to be able to correctly administer the service and continue to correctly receive payments. Failure to update these details can lead to incorrect collections, indemnity claims, lost revenue and poor customer service. If you are unsure our Direct Debit Training, Direct Debit Consultancy or a Direct Debit Audit will help to ensure that you keep everything correct.

Examples transaction codes used are:- “Account Closed (Reason code B), “Instruction cancelled by payer” (Reason code 1) or “Account transferred to a new Bank or Building society” (Reason code 3)

The full list of reasons is detailed below:-

· Instruction cancelled Refer to payer

· Instruction cancelled by payer

· Payer deceased

· Account transferred to a new bank or building society

· Account closed

· Account transferred to a different branch of bank/building society

· Advance notice disputed

· Instruction amended

· Instruction re-instated

For more comprehensive information on the reasons, what they mean and the resulting actions to take, please contact us directly.